Shipping Policy

A flat rate of S$5.00 delivery charge (inclusive of GST) will be applicable to each order with the exception of “Cooking for the President”.

Please refer to the table below for the calculation of shipping charges:

For eg. If you purchase 3 books: ($118 x 3) + $33 = $387 (inclusive of GST)

Delivery is only available to valid addresses in mainland Singapore excluding P.O. Boxes, subject to the areas mentioned below. The SMU Shop shall not be held liable if delivery is already initiated and the address provided was incorrect, or the authorized recipient is unavailable for acceptance of delivery. Our delivery partner will contact you to arrange for a re-delivery. There will be no charges imposed for such re-delivery for the first attempt, subsequent attempts will be charged at S$5.00 per trip. If the recipient refuses to accept the shipment or make payment, The SMU Shop shall be entitled to destroy, dispose or sell the shipment to others without any refund.

If there is more than one product in an order, the products will be delivered in one or more packages as we may decide. There will be only one delivery charge as it is considered as one order.

Your order will be delivered within three (3) working days after the date the order was made, provided the order was received before 12pm on a working day. Any orders received after 12pm on a working day is considered as the next day’s order.

Should there be an occasion where we are unable to fulfil an item in your order, you will receive an email, informing you of the shortage. In this case, we will make a refund of the value of the unfulfilled items via your credit card within 30 days of our notification. Do reach out to us at thesmushop@smu.edu.sg should you not receive your full order within five (5) working days.

We will notify you if we expect to be unable to meet our estimated delivery time or date for any reason, but to the extent permitted by law, we shall not be liable for any loss or damage due to, or arising out of or in connection with such delay in delivery. In addition, we shall not be liable for any delivery failures or delays by our third party delivery contractor.

Delivery of an order shall be completed when we deliver to the Singapore address stated in your order, regardless of the person who takes delivery, upon which title and risk in the product shall pass to you.

Please note that there are a few restricted areas to which we cannot deliver to. Read through the lists below for more details.

Annex: List of restricted areas not applicable for delivery.